Cookie Policy

1. What are cookies?

This is the Cookie Policy for Novus Altair Limited (Novus Altair IT), accessible from novusaltairit.co.uk and related domains where this site is served.

As is common practice with professional websites, we may use cookies — small files stored on your device — and similar technologies (local storage, pixels, SDKs) to operate the site, remember preferences and improve your experience.

2. How we use cookies

We use cookies and similar technologies for reasons such as:

• essential security and site operation;
• remembering cookie consent and preferences;
• enabling live chat and support tools;
• understanding aggregate traffic (where analytics are enabled); and
• loading third-party fonts or embeds required for page presentation.

Disabling cookies may affect site features. In most cases there is no industry-standard way to disable all cookies without also disabling some functionality.

3. Types of cookies we may set

• Strictly necessary — required for basic operation, security or network management.
• Preference cookies — remember choices such as cookie consent (this site stores consent in browser localStorage under a key such as novus_cookie_consent).
• Functionality — support optional features such as live chat sessions.
• Analytics — help us understand which pages are used (only if enabled on a given property).

This static marketing build does not itself set first-party marketing trackers beyond what is required for ordinary browsing, consent preference storage, and the scripts listed below. Product apps and other Novus domains may use additional cookies under their own flows.

4. Third-party cookies on this site

Some features load third-party code that may set cookies under their control:

• Tawk.to — live chat widget. May set cookies or local storage for chat sessions and visitor recognition. See Tawk.to’s own privacy documentation.
• Google Fonts / Tailwind CDN — font files and styling assets may be requested from third-party CDNs when pages load (network request; not always a classic cookie).
• Web3Forms — quote form submissions are sent to a form-delivery API; that provider’s privacy terms apply to data in transit to them for delivery to us.
• Google Maps — map links open Google Maps in a new tab; if you follow those links, Google’s own policies apply.

5. Cookie banner on this site

On first visit (or after clearing storage), a cookie banner offers:

• Accept all — stores consent preference as accepted and dismisses the banner;
• Manage preferences — records an essential-only preference (and may limit non-essential behaviour where implemented).

You can clear site data in your browser to see the banner again.

6. How to control cookies

You can prevent cookies by adjusting your browser settings (see your browser’s help). Be aware that disabling cookies will affect this and many other websites. You can also:

• block or clear cookies for specific domains (for example chat providers);
• use browser private / incognito mode;
• avoid opening chat if you do not want that third party to activate.

For more general information see ICO guidance on cookies: ico.org.uk.

7. More information

Personal data collected via cookies is processed under our Privacy Policy. Use of the Website is also subject to our Terms & Conditions.

Questions: info@novusaltair.com · 020 8507 2743 · Novus Altair Limited, 29 Salisbury Avenue, Barking, IG11 9XQ, United Kingdom.