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We have been very impressed with the service from Novus since the beginning. They have provided us with the right solutions for our business and been very efficient in ensuring a smooth transition from our previous provider, without any downtime. Overall the stability and reliability of our IT services have been greatly improved.I have been very impressed thought the whole on-boarding process, from making sure that we picked the correct services to delivering them, I would say that you have set the benchmark in customer support.
I just felt it necessary to take time out to thank you and your team for all their enthusiasm and help since you have taken over our IT support. Both the level of expertise and the swiftness in dealing with our queries is quite astounding and we are very grateful that we have found you to take over our IT support because in the past we have had some very bad experiences. The congratulations is to all your team to celebrate their exceptional service.
I have been very impressed thought the whole on-boarding process, from making sure that we picked the correct services to delivering them, I would say that you have set the benchmark in customer support.
As a charity we have a number of financial constraints as you will appreciate; wherever Novus can supply us with cheaper but quality value items (software/ hardware/ Comms support) they have. They have negotiated contracts and disputes for us, not part of the package, and resolved a number of issues. They really are ethical ICT and they will go the extra mile for you.
I have been working with Novus for over 2 years now and can attest to their excellent service and professionalism. They are always open to discussion and they have adapted well to changes in our business strategy. Time and again we put Novus to task in all areas of our business and they come through with cost-effective and future-proof solutions that the business can rely on. I would highly recommend any of their vast array services to anyone in the tech industry.
