IT Support
We provide fully managed IT support and technology solutions, including proactive maintenance and monitoring, 24/7 IT support, network administration and technology consulting. We’ll get to know your business inside out so we can recommend technology that will effectively address your unique business needs.
Service Overview
When we got together years ago, we had one aim in mind: to make IT less noticeable, more productive. We realised the answer lay in taking away technological barriers people come in contact with every day. So we threw out the call-queuing telephone system and taught ourselves tech-free English. We even went a step further and came up with a solution that’ll let us fix most of your IT problems whenever you want, wherever you are.
We offer a variety of services where we schedule onsite visits, weekly, bi-weekly or monthly as well as our remote helpdesk for the day to day staffs.
We’ll be on-site when remote assistance isn’t enough. From desktop support to network and server installation and maintenance, Novus Altair is your in-house IT team. There when you need us.
With expert advice and support, we’ll help you recognise the value of your IT and get more from the devices you use everyday, and worry less about the technology behind them.
At Novus, we understand that your time needs to be spent on running and maintaining the business, not chasing engineers to iron out IT issues.
This is where we step in, if you are seeking to extend existing IT capabilities, looking for a partner to manage everything or simply looking for peace of mind in knowing there are skilled engineers available to help them when required.
As one of our clients you will have access to our entire portfolio of IT support services, solutions and expertise without being tied into a permanent contractual commitment.
You will also benefit from unlimited callouts, fixed prices, remote maintenance and telephone support from our friendly team of engineers.
We are able to provide support to business of all sizes – from starts-up, medium to large enterprises in London and Essex. Get a Free Quote today!
Our dedicated team is working around the clock, 24 hours, 365 days to make sure your business is working at most
We will be on hand to answer any queries you may have. Call us on 020 8507 2743 or e-mail us on info@novusaltair.com
Get in touch
Whatever your query or requirements, we’d love to hear from you.
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There’s no charge to meet and discuss, so get in touch with us today and find out what we can do for you.
We have been very impressed with the service from Novus since the beginning. They have provided us with the right solutions for our business and been very efficient in ensuring a smooth transition from our previous provider, without any downtime. Overall the stability and reliability of our IT services have been greatly improved.I have been very impressed thought the whole on-boarding process, from making sure that we picked the correct services to delivering them, I would say that you have set the benchmark in customer support.
I just felt it necessary to take time out to thank you and your team for all their enthusiasm and help since you have taken over our IT support. Both the level of expertise and the swiftness in dealing with our queries is quite astounding and we are very grateful that we have found you to take over our IT support because in the past we have had some very bad experiences. The congratulations is to all your team to celebrate their exceptional service.
I have been very impressed thought the whole on-boarding process, from making sure that we picked the correct services to delivering them, I would say that you have set the benchmark in customer support.
As a charity we have a number of financial constraints as you will appreciate; wherever Novus can supply us with cheaper but quality value items (software/ hardware/ Comms support) they have. They have negotiated contracts and disputes for us, not part of the package, and resolved a number of issues. They really are ethical ICT and they will go the extra mile for you.
I have been working with Novus for over 2 years now and can attest to their excellent service and professionalism. They are always open to discussion and they have adapted well to changes in our business strategy. Time and again we put Novus to task in all areas of our business and they come through with cost-effective and future-proof solutions that the business can rely on. I would highly recommend any of their vast array services to anyone in the tech industry.
